A magician wants you to look at one thing while they do the “magic.” Watch my hand and POOF the trick happens and you are amazed. I am trying to decide if Palladium Books is a magician, albeit a shitty magician, or incompetent. Yesterday was another “update” and like the last few “updates” this one barely mentioned Wave 2 (get to that in a minute). Instead of focusing on the problem, which if chatter is to be believed (I hope it is) is leading to the formation of at least two lawsuits, Palladium Books is once again trying to get backers to watch the wrong hand. What are we supposed to be looking at this time, convention exclusives.
Here is a problem, I paid for Wave 2. I did not pay for convention exclusives. What is more, that I am shown convention exclusives that are done (or close to done) and packaging, makes me very mad. Here is the update on Wave 2 (61 words out of the 500 word update), “As for Wave 2, I’m working on a big breakdown of where each and every component is in its development, but that’s going to take some time. The short version is that some have been approved for tooling, some are still pending minor changes, and a couple are being reworked to reduce part counts while preserving detail. It’s going painfully slowly.”
That sounds interesting, they have a breakdown of where each and every component is. But wait, they need time to put the information together? If Palladium Books had their shit in gear they would need no more than a few clicks of a mouse to open a file and print the results. A good project has at least one continuously updated project chart/table/form. This allows everyone involved with the project to know where each and every component of the project is in development. I know, I have done dozens. That Palladium Books did not have one for a Kickstarter Update (I am not saying they do not have one. I am saying that they do not have access to it in a timely fashion) and needs “some time” to develop a breakdown, speaks volumes to me. Not as much volume as after two years the project is not finished and shows no signs of being finished.
Yet, Palladium Books has found the time to create NEW* pieces for conventions. Sure they offered the exclusives to backers. Not as an apology-say on discount or for free-but for sale. Yes, 5,000 people are waiting for goods they paid for two-years ago, and are being informed that they can give Palladium Books more money for exclusive figures. Why would I give Palladium Books more money when they have not given me what I already paid for?
*Now, when I wrote NEW above, that was slightly misleading. In the update there were photos of an exclusive veritech, except that to me and a few other people, the figure looked identical to the Phoenix Hawk LAM figure from Battletech way back in the day. Further, let’s say the figure is “new,” there is absolutely nothing about the figure other than it is constructed out of metal and has less parts that makes it any different from the plastic figures that came with the set.
So here we are at the end of another update from Palladium Books:
- Wave 2 is somewhere in production, but there is no progress information that they can share for another week or more
- The scale “debate,” which occupied way too much gamer/backer energy was resolved exactly as expected, Palladium Books is doing nothing
- While Palladium Books has had two-years to complete the original product and has not, they have had the time to produce NEW* miniatures as convention exclusives and instead of doing something nice for the backers is charging them full price, which is around $20 a figure…bare in mind we have only seen photos of two of them
So is Palladium Books a magician? I ask because they have demonstrated an ability to know their customers. Not do for their customers, but know them well enough that portions (in some instances large portions) can be easily distracted for weeks at a time through the introduction of “debates,” “polls,” and “exclusive figures.” Palladium Books has not demonstrated that they do care about backers. Then again this could also be part of the misdirection, by saying nothing they let the backers work themselves into a lather and then at the “right” moment reveal Wave 2 and say TA DA!