Nothing better than spending the day with friends and family. That was how I spent most of my day. A truly enjoyable, loud, and raucous lunch at Wendy’s. Thankfully, none of the people involved have any sense of public decorum, at least in regards to laughing out loud at a good story told with hand gestures, sound effects, and dancing by our boy. Holy crap, when he gets on a roll, there is nothing stopping him or his story…“Anyways, like I was saying…”
When I was waiting for us to arrive at a different place I was reading. What was I reading? I was reading the three responses to Better Business Complaints from Palladium Books. Now, before I get into what I read, allow me to say that there will be a follow up post or two as I have to gather some additional information.
Better Business Bureau For Beginners
For those who do not know this is what the Better Business Bureau is all about;
“BBB helps people find and recommend businesses, brands, and charities they can trust.
People today are overwhelmed with choices – and often unsure about where to find verified, unbiased information. There are more than 30 million businesses in North America alone; and hundreds of thousands of sites around the world where people shop online. There are thousands of free and subscription websites that offer a range of information, including reviews, reports, directories, listings, and gripe sites. BBB is the one place you can find it all.
For over 100 years, BBB has helped people make smarter decisions and is evolving to meet fast changing marketplace needs.
- BBB sets standards for ethical business behavior and monitors compliance. Almost 400,000 Accredited Businesses meet and commit to our high standards.
- BBB helps consumers identify trustworthy businesses, and those that aren’t, through more than 4 million BBB Business Reviews.
- BBB sets standards for and evaluates thousands of advertisements each year to ensure that people can trust what advertisers say.
- BBB sets standards for and evaluates the practices of thousands of charities so that donors know where their money is going.
- BBB coaches businesses on ethical behavior and how to build stronger, more trusting relationships with their customers.
BBB offers its national and local consumer services online and in person. Through our efforts, BBB helps millions of people each year.
The Council of Better Business Bureaus (CBBB) is the network hub for BBBs in the US and Canada. Like BBBs, CBBB is dedicated to fostering honest and responsive relationships between businesses and consumers — instilling consumer confidence and advancing a trustworthy marketplace for all.” –Better Business Bureau
And this too…
“The BBB Serving Eastern Michigan & the Upper Peninsula is a non-profit organization with the purpose of promoting trust in the marketplace by assisting in the protection of consumers and businesses from fraud and unethical business practices.
In addition to its recognized dispute resolution services, the BBB maintains business reviews on the customer service history of more than 90,000 local businesses and provides consumer education materials on numerous topics.
The BBB provides its services free to the public and its service territory stretches across Eastern Michigan from Ann Arbor through Metropolitan Detroit, Lansing, Flint, upward to Alpena, and covers the entire Upper Peninsula of the state.” –Better Business Bureau
I feel that people should know what the Better Business Bureau is before getting into the responses.
Three Responses, One Message
As I stated above, I read three responses from Palladium Books, Kevin Siembiedia himself by the signature. Each response address the complaint by denying that Palladium Books should offer a refund and then lays out why the request for a refund should be denied. Allow me to state this upfront, I was surprised at how form-letter each of the responses were, entire paragraphs other than a name or number were identical.
“…This entitles him to certain pre-determined rewards when the project is finished. We have kept all of our Kickstarter backers informed as to the progress of this project, which has suffered a number of delays from our original expectations. That said, there has never been an exact release date (that’s not how Kickstarter works; you back a project, not purchase a product), and we have never stopped working to achieve the goals of said Kickstarter funded project.”
That is how each letter starts, a sentence identifying who he is responding to and then a follow-up with;
“As [insertname] should know, Kickstarter projects often deliver promised rewards well after their initial estimated dates. Under the terms of Kickstarter, as long as we are actively making this project (which, we are; Wave One items have already been delivered, and Wave Two is under active development), and communicating with the backers to let them know where things stand (we have posted 14 to 17 * Updates in the last six months, in addition to our own weekly e-mailings, which often include Kickstarter updates), we are in FULL COMPLIANCE with the Kickstarter rules.”
And following that is a link to the rules Palladium Books believes proves their argument:
This is the older version of terms of service.
A Break For My Thoughts
Here is my issue with the opening of their response:
- If Palladium Books has kept everyone informed to the progress of the project, how come none of us have any information about the status of Wave 2? July 10 there was talk of providing a detail breakdown of everything. Today is August 21st and no breakdown. That alone refutes the assentation of keeping everyone informed.
- I have a serious issue with “As [insertname] should know…estimated dates,” where is this stated? Is this common knowledge? I ask, because used as part of defense the information must be common knowledge or stated, it is not. I did not know that Kickstarters are often late. Had I known, had that been common knowledge, I would never get involved. Thus, is this actually part of the process or an assumption or inference…only one of those applies as a valid defense.
- The statement that Palladium Books is making progress, is just that a statement. There is no verifiable PROOF that progress has been made on any part of Wave 2. There is PROOF that non-Wave 2 materials was made, the convention exclusives…well get into that in the next post.
Here is where I am going to end Part 1. If you noticed above there was an *: 14 to 17 updates…the content of the 14 to 17 updates (number varies due to date of response) is used as evidence of a lot of things. I will be going through 17 of them and providing details about what they were about for Part II.